Conversational AI Platform for Customer Supports

To resolve problems quickly. To achieve the perfect customer experience with 24/7 service.
Intumit developed SmartRobot based on artificial intelligence (AI) and machine learning (ML) technologies to help enterprises establish automate smart service platforms across Websites, FB Messenger, LINE, Wechat, whatsapp, Microsoft Services, APPs, and so on….

Omni-Channel Automate Conversational AI Integrate

From Anywhere, Anytime.

SmartRobot AI Platform

SmartRobot build with Microsoft Azure AI platform, and it supports Omni-channel intelligent customer services integration readiness with KM, CTI, IVR, CRM system, and Microsoft Cognitive Service to help enterprises achieving the perfect 24/7 customer experience. With more than 500 customers in Greater China area, Intumit concentrating on the development of AI VAC technology and data analysis especially in the financial services industry.

Application Scenario Introduction

Solution (I) 24/7 Smart Marketing Module


  • Professional Consulting for answering industry-specific questions
  • Government Open Data Information for SmartCity 24/7

Solution (II) Rich Data Sources for Multi-Channel Services


  • SmartKYC and SmartOMS integrate, Customer Big Data Analytics
  • Natural Language Conversation manage in more than 20 languages

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Solution (III) Virtual Customer Assistant


  • Best E-Custonmer Service for all industry
  • Integrated with voice recognition
  • Get the information in without typing more directly

Solution (IV) Robo Advisor


  • Your Personal Finance Assistant
  • Always on access from any device
  • Smart dynamic and profile driven
  • 24hr Instant answer

Solution (V) Chatbot HelpDesk for Office 365


  • Streamline Office 365 for user
  • Q/A task and problem-solving for O365

Solution (VI) Azure AI OCR for SmartRobot


  • Built with Microsoft Computer Vision API
  • SmartRobot + AI OCR + SmartKMS

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Solution (VII) Health Management


  • Personal assistant for drug safety and nonfiction
  • Medication reminder
  • Connect with mobile map location to lead user to the nearest hospital

Solution (VIII) Smart Devices


  • Personized Smart Speaker and Echo Show Integration

Solution (IX) Public Service Chatbot


  • For Governmental QA services
  • OpenData integration

Solution (X) Smart Transportation


  • Smart Ticket System

Success Cases

Public Sector

Financial Sector


Empower Digital Transformation with Conversational AI

Versatile QA Management

Friendly User Interface

Powerful Machine Learning

Visual Data Analytics

Flexible Deployment Model

Intelligent Omni-Channel Customer Service

Automated Recommend

Labor Cost Reduction

Microsoft Collaboration

SmartRobot + Microsoft Teams

SmartRobot + Microsoft Dynamics

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