Digital Transformation (DX) with AI

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Amazon Connect + Intumit SmartWork

Smartonnect
  • Collect customer's interests and info from conversations and speech dialogues
  • Gain marketing opportunities and create additional value
  • Don't miss out on potential business opportunities or customer engagement
  • Direct calling from available agents
AI guides customer to leave contact info to automatically collect tags.
Operator can see customers marketing opportunities in AWS Connect.
Conversational records are logged and display’s customer info.
Through the same interface, the operator can directly call customers, avoiding the use of multiple different platforms.