Spanning across multiple industry applications

Realizing the most user scenarios and exclusive services

Banking and Financial
Telecommunications
Medical and Pharmaceutical
Life Insurance
Reatail E-Commerce
Public Sector Government
Education
Travel, Tourism, Transportation

Banking and Financial Industry

SmartKMS and SmartRobot are widely favored by numerous banks and financial institutions in Taiwan, with a market share exceeding 85%.

  • Customer self-service
  • 24/7 continuous customer service, around the clock
  • Financial product recommendations
  • Providing users with a series of services through contextual analysis
  • Services available through multiple channels
  • Personalized exclusive services
  • Quickly gathering user feedback
Taishin Bank - Exchange Rate Inquiry
Taishin Bank - Exchange Rate Inquiry
Yongfeng Bank - Account Notifications
Yongfeng Bank - Account Notifications
Taishin Bank - Account Notifications
Taishin Bank - Account Notifications
Click-to-call for voice-activated taxi booking on LINE official accounts
Click-to-call for voice-activated taxi booking on LINE official accounts
Confirm dialing the official account to make a call for taxi booking
Confirm dialing the official account to make a call for taxi booking
During the call, state the pickup location, destination, and select the type of vehicle to complete the taxi booking service
During the call, state the pickup location, destination, and select the type of vehicle to complete the taxi booking service

Telecommunications Industry

Establishing robot services to assist users in problem-solving reduces the volume of calls handled by phone customer service representatives. Voice-enabled robots can also be designed to provide services more quickly and conveniently.

  • Services available through various voice channels
  • Support for IVR system integration
  • Increasing sales conversion rates
  • Automating customer service
  • Support for CRM system integration

Medical and Pharmaceutical Industry

Assisting users with appointment scheduling, reminding of return visit times, viewing physician clinic information, real-time inquiry of appointment status, setting medication reminders, and more, allowing medical institutions, pharmacies, and clinics to provide more intimate services to patients.

  • Appointment scheduling and registration
  • Medication reminders
  • Return visit reminders
  • Medical and healthcare knowledge
  • Physician lecture registration
  • Checking appointment status
Intumit_byIndustry_醫療藥事業01
Intumit_byIndustry_醫療藥事業02
Intumit_byIndustry_醫療藥事業03
Insurance claims processing (I)
Insurance claims processing (I)
Insurance claims processing (II)
Insurance claims processing (II)
Insurance claim types (I)
Insurance claim types (I)
Insurance claim types (II)
Insurance claim types (II)

Life Insurance Industry

Building a robot to provide thoughtful services such as policy inquiry, application, and progress tracking for life insurance industry users. Available online 24/7 to assist users with policy calculations, planning, and other inquiries.

  • 24/7 continuous customer service, around the clock
  • Claims application and inquiry
  • Insurance product recommendations
  • Exclusive insurance brokers
  • Insurance policy/loan calculation

Retail E-commerce Industry

“Integrate with e-commerce CRM platforms so that SmartRobot and SmartBC can assist with consumer concerns such as product recommendations, product inquiries, order records, shipment status, and more.

  • 24/7 All-day customer service
  • Product recommendations
  • Order information and tracking
  • Appointment for in-store services
  • Member management/personalized services
  • Promotions/event notifications
Retail E-commerce - OB Select
Retail E-commerce - OB Select
Retail E-commerce - Intelligent customer service for all
Retail E-commerce - Intelligent customer service for all
Public Government Sector - Taipei City Government
Public Government Sector - Taipei City Government

Public Government Sector

Building a 24/7 non-stop citizen service, online automation of convenience services, and constantly updated government information to enhance public satisfaction.

  • 24/7 All-day uninterrupted customer service
  • Multi-channel service
  • Convenience services
  • Policy/legal knowledge
  • Event announcements
  • System integration service notifications

Education Curriculum Sector

Online access to academic knowledge, life skills, and essential content. Services include viewing course schedules, online course reservations, tracking learning progress, and assignment statuses. Additionally, the development of indispensable companion reading robots for the learning journey.

  • 24/7 Customer Service
  • Multi-channel Service
  • Article/Knowledge Sharing
  • Course/Teacher Information
  • Course/Seminar Registration
  • Personalized Services for Students
  • Tracking Student Learning Progress
Taipei Metro Life Praise (I)
Taipei Metro Life Praise (I)
Taipei Metro Life Praise (II)
Taipei Metro Life Praise (II)
EVA Air Intelligent Customer Service
EVA Air Intelligent Customer Service

Travel, Tourism, and Transportation Industry

Essential information for travelers such as travel planning, transportation connections, ticket booking, ticket retrieval, etc. Implementation of professional travel robots to provide travelers with the most needed services anytime, anywhere.

  • 24/7 Customer Service
  • Multi-channel Service
  • Multilingual Support
  • Transportation Planning/Ticket Usage
  • Travel Planning/Recommendations
  • Transport/Activity Ticket Booking
  • Passenger Assistance/Emergency Rescue

Highest Market Share, Largest User Base

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