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Banking and Financial Industry
SmartKMS and SmartRobot are widely favored by numerous banks and financial institutions in Taiwan, with a market share exceeding 85%.
- Financial advisors using AI Copilot for personalized investment recommendations based on customer data.
- AI Copilot for automated regulatory compliance checks in banking operations.
- Customer self-service
- 24/7 continuous customer service, around the clock
- Financial product recommendations
- Providing users with a series of services through contextual analysis
- Services available through multiple channels
- Personalized exclusive services
- Quickly gathering user feedback
Telecommunications Industry
Establishing robot services to assist users in problem-solving reduces the volume of calls handled by phone customer service representatives. Voice-enabled robots can also be designed to provide services more quickly and conveniently.
- AI Copilot-powered virtual agents providing step-by-step troubleshooting for technical issues.
- Voice robots leveraging LLM to handle multilingual customer inquiries seamlessly.
- Services available through various voice channels
- Support for IVR system integration
- Increasing sales conversion rates
- Automating customer service
- Support for CRM system integration
Medical and Pharmaceutical Industry
Assisting users with appointment scheduling, reminding of return visit times, viewing physician clinic information, real-time inquiry of appointment status, setting medication reminders, and more, allowing medical institutions, pharmacies, and clinics to provide more intimate services to patients.
- AI Copilot managing complex scheduling across multiple physicians and clinics in real time.
- Gneerative AI chatbots answering detailed patient questions about medications or procedures.
- Appointment scheduling and registration
- Medication reminders
- Return visit reminders
- Medical and healthcare knowledge
- Physician lecture registration
- Checking appointment status
Life Insurance Industry
Building a robot to provide thoughtful services such as policy inquiry, application, and progress tracking for life insurance industry users. Available online 24/7 to assist users with policy calculations, planning, and other inquiries.
- AI Copilot automating claims submissions and progress notifications.
- AI Copilot generating tailored insurance plans based on user input.
- 24/7 continuous customer service, around the clock
- Claims application and inquiry
- Insurance product recommendations
- Exclusive insurance brokers
- Insurance policy/loan calculation
Retail E-commerce Industry
“Integrate with e-commerce CRM platforms so that SmartRobot and SmartBC can assist with consumer concerns such as product recommendations, product inquiries, order records, shipment status, and more.
- LLM and Genetative AI-powered product recommendation engines offering personalized suggestions.
- AI Copilot providing real-time shipment updates and predictive delivery timelines.
- 24/7 All-day customer service
- Product recommendations
- Order information and tracking
- Appointment for in-store services
- Member management/personalized services
- Promotions/event notifications
Public Government Sector
Building a 24/7 non-stop citizen service, online automation of convenience services, and constantly updated government information to enhance public satisfaction.
- AI Copilot answering detailed queries about government programs or benefits.
- Agents automating routine tasks like online document submissions or renewals
- 24/7 All-day uninterrupted customer service
- Multi-channel service
- Convenience services
- Policy/legal knowledge
- Event announcements
- System integration service notifications
Education Curriculum Sector
Online access to academic knowledge, life skills, and essential content. Services include viewing course schedules, online course reservations, tracking learning progress, and assignment statuses. Additionally, the development of indispensable companion reading robots for the learning journey.
- AI Copilot offering personalized learning paths based on student or teachers performance.
- Generative AI-based bots assisting students or teachers with in-depth topic explanations.
- 24/7 Customer Service
- Multi-channel Service
- Article/Knowledge Sharing
- Course/Teacher Information
- Course/Seminar Registration
- Personalized Services for Students
- Tracking Student Learning Progress
Travel, Tourism, and Transportation Industry
Essential information for travelers such as travel planning, transportation connections, ticket booking, ticket retrieval, etc. Implementation of professional travel robots to provide travelers with the most needed services anytime, anywhere.
- AI Copilot creating optimized multi-destination travel itineraries.
- Generative AI-powered travel chatbots answering complex visa or customs-related queries.
- 24/7 Customer Service
- Multi-channel Service
- Multilingual Support
- Transportation Planning/Ticket Usage
- Travel Planning/Recommendations
- Transport/Activity Ticket Booking
- Passenger Assistance/Emergency Rescue
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