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Enhancing customer service experiences
Exploring innovative services through the integration of generative language models
AI Agent with Conversational AI
Elevating Experiences with AI Agents
SmartRobot’s Generative AI Agent platform, powered by Microsoft Azure AI, connects seamlessly with Knowledge Management (KM), CTI, IVR, CRM, and Microsoft Cognitive Services. This unified foundation enables intelligent, omnichannel support to help businesses deliver 24/7 customer experiences.
Easier Training & Customization Options
Building training data is no longer a bottleneck. With our Generative AI tools, teams can create and refine content in minutes, tailoring it precisely to their needs. Answers can be translated with a click of a button to your specific langauge needs.
Adaptive Communication Styles
Our AI Copilot lets you adjust responses dynamically, from professional and formal to approachable and casual. Even playful character-based styles designed to engage younger audiences can be set as necessary.
Automated Knowledge Generation
No Q&A set on hand? No problem!
Our platform automatically generates structured knowledge bases, extracting insights directly from your files to accelerate setup, reduce costs, and keep your team focused on what matters most.
Knowledge Management Systems (KM)
InteractiveVoice Response (IVR)
Computer-Telephone Integration (CTI)
Customer RelationshipManagement (CRM)
Features
Executes complex conversations
We use advanced neural systems and NLP to help businesses understand user inquiries. By integrating TTS and STT recognition, we offer effective solutions, boosting customer satisfaction.
24/7 uninterrupted robot consultants with AI Agent
24-hour AI Agents offer real-time consultations. Businesses can design brand-aligned AI Agents that use knowledge bases and machine learning for precise, effective answers.
Rich data infrastructure
Built on Microsoft Azure, integrates with KM, CTI, IVR, CRM, and Microsoft Cognitive Services for omnichannel customer service; and servicing over 650 clients.
Omnichannel service
SmartRobot’s AI platform enables businesses to provide conversational AI / AI Agent services across websites, social media (FB Messenger, LINE, WeChat, WhatsApp, Teams), apps, and smart speakers.
Conversational Commerce
Assisting businesses in designing highly interactive dialogue scripts for providing users with personalized services. Enables users to complete applications, registrations, approvals, inquiries, and other services.
Integration and Interconnection
Utilizizing understandable and interactive approaches for complex and serious service content by integrating and interconnecting wth various platforms.
Clients
