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SmartForce
Increase Customer Interaction with Generative AI, AI Copilot, and Personalized Agents
SmartForce Enhances Salesforce Experience with Context-Aware Interactions using Copilot Solutions and Personalized Agents
- Create Customized Skills
Salesforce AgentForce 2.0 uses pre-built skills; and with GenAI Admin Portal, user can have personalized custom skills that can improve conversational services and content generation. - Empower Sales Teams to Track Leads and Opportunities
Various AI Copliot features can allow sales members to track leads, monitor the progress of deals, and identify key opportunities with a single click of a button. - Optimize Administrative Tasks with RPA
Automate routine administrative processes and reduce the time spent on repetitive tasks, allowing your team to focus on strategic initiatives and streamline workflows for common company operations. - Create Personalized Marketing Campaigns Using Tags
With generative AI and tagging, marketing teams can deliver highly personalized marketing contents to ensure better engagments with their customers and employees. - Integrate with Multiple Salesforce Products
SmartForce can connect and integrate with other Salesforce products for better engagements with customer data, insights from AI, and automated processes which deliver greater customer experience.
SmartForce with GenAI Admin Portal and Agents
Build multiple skills as an agent with fewer training resources
Shorten service development time
Execute extensive and complex tasks through AI-powered conversations
Handle multiple languages without the need for translation personnel
Learn complex structural logic like a human
Transofrming Customer Support with Salesforce Agentforce and Intumit SmartForce
Users’ messages are retrieved and answered by conversational AI by seamlessly escalating to a live customer service representative, allowing our Admin Portal to leverage up-to-date Salesforce knowledge to interact with the user.
Intumit SmartForce enables integration with Salesforce Live Agent and Agentforce, Salesforce’s advanced agentic AI platform. When situations require human intervention, Agentforce can hand off to Live Agent with contextual history, minimizing friction and improving customer satisfaction.
Full Service Support
Users messages are retrieved and answered by AI chatbot, which can also support chatting with a live customer service representative as it calls it through the API, allowing the Admin Portal to use the knowledge within Salesforce to reply to the user.
Quick Access
Intumit SmartForce allows quick access to Salesforce Live Agent and Agentforce, bringing best customer service by making the overall customer experience enjoyable, seamless, and with little to no friction at all as SmartForce transfers to LiveAgent when necessary.
Personal Engagement
The customer service personnel engage in text-based interactions with customers in the Salesforce backend.