Implementing AI Copilot Applications in Real-life Scenarios

Leveraging Generative AI, Copilot, and Agents for real-life applications

Customer Service Assistant
Marketing Service Assistant
Human Resources Administrative Assistant
Technical Collaboration Support Assistant
Generative AI Intelligent Assistant
Voice Service Assistant

Customer Service Assistant

  • 24/7 Customer Service
  • IVR System Integration
  • Customer Management/Tagging
  • Customer Inquiry/Tracking
  • Customer Dialogue Analysis
  • Multi-channel Service
  • CRM System Integration
  • Personalized Exclusive Service
Related Products - SmartRobot
Intumit_byfunction_帳戶餘額通知
Account Balance Notifications
Intumit_byfunction_個人化通知訂閱服務
Personalized Notification Subscription Service
Intumit_byfunction_訂閱匯率到價通知
Subscription for Exchange Rate Alerts
Intumit_byfunction_刷卡通知
Card Transaction Notifications
MGM
MGM
Check-in Attendance
Check-in Attendance
Roulette Lucky Draw Events
Roulette Lucky Draw Events
Loyalty Cards
Loyalty Cards
Scratch and Win Activities
Scratch and Win Activities

Marketing Service Assistant

  • 24/7 Customer Service
  • CRM System Integration
  • User Consumption and Behavior Tracking
  • Brand Message Push Notifications
  • Online Merges Offline (OMO) Marketing
  • Cross-channel Personalized Exclusive Services
  • Order System Integration
  • Customer/Member Management and Tagging System
  • Online Event Design
  • User Analysis/Interactive Analysis
Related Product - SmartBC

Human Resources Administrative Assistant

  • Integrating with HR Systems/Data/Forms
  • Answering Daily Work-related Questions
  • Online Application Forms/Approval Processes
  • Leave Application/Approval and Inquiry
  • Leave Application/Approval and Inquiry
  • Internal Document Management
  • Cross-departmental Problem Handling
  • Employee Data Inquiry
  • Meeting Room Reservation
  • Enhancing Employee Experience and Work Efficiency
Related Link - SmartRobot
Human Resources Administrative Assistant
Human Resources Administrative Assistant

Technical Collaboration Support Assistant

  • Instant Resolution of Employee Issues
  • IT Document Management
  • Analyzing Problems and Improving Internal Processes
  • Accelerating Application Approval Processes
  • Educating and Training
Related Link - SmartKMS
Related Link - SmartWork

Generative AI Intelligent Assistant

  • Establishing a FAQ Knowledge Base Structure
  • Semantic Search
  • Optimizing Answer Content for More Accurate Responses
  • Integrating Traditional Flyers, Reports, Registrations, and Email Notifications into One Channel
  • Designing Marketing and Purchase Guide Processes
  • Combining Multiple Intents for Answers
  • Analyzing Voice Messages
  • Quickly Building Chatbots with Fewer Training Resources
  • Handling Multiple Languages Without the Need for Translation Personnel
  • Reducing Service Development Time
Related Link - GenAI Admin Portal
Multi-intent understanding
Multi-intent understanding
Supports multi-language search
Supports multi-language search
By utilizing AI to automatically generate document templates, we significantly improve the efficiency of colleagues' work
By utilizing AI to automatically generate document templates, we significantly improve the efficiency of colleagues' work
Multi-intent understanding - product webpage extraction
Multi-intent understanding - product webpage extraction
Demo for speech, tagging, and sentiment analysis applications
Demo for speech, tagging, and sentiment analysis applications

Voice Service Assistant

  • Voice recognition to understand customer issues
  • Record voice content and provide corresponding responses based on the content
  • Voice reservation and ride-hailing service
  • Analyze and summarize key points of voice content
  • Optimize the phone service process
Related Link - Voice Bot - STT Service

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