Digital Transformation (DX) with AI

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Intumit (hereinafter referred to as the “Company”) attaches great importance to the privacy of users when using the SmartRobot and SmartWork services provided by the Intumit platform (hereinafter referred to as the “Platform”) operated by the company. The following is our detailed privacy Right policy (hereinafter referred to as “this policy”), when a user chooses to register and log in to use this platform, it means that the user agrees to our collection, processing and use of the user’s personal data in accordance with this privacy policy.

1. General

  1. All services and content provided by the company are governed by this policy.
  2. This policy will be revised at any time in response to needs or changes in laws and regulations. The revised version will be announced and published on the website. In order to ensure the rights of users, it is recommended that users regularly pay attention to the latest announcements on the website and changes to this policy.

2. Categories of Personal Data Collected

We collect information in order to provide better services to all users who use this platform. This information can help us protect user data (for example: login account) and provide user data analysis services (for example: conversation message volume, Customer interaction data, etc.). We will use the information collected from this platform to provide, maintain, protect and improve this service and develop new services. We will also use these data to provide data reports and performance analysis to help all users optimize the performance.

  1. C001 Personal identification (for example: user’s name, account number, work address, telephone number, etc.)
  2. C003 Identification in government information, (for example: unified ID card number, license number, passport number, etc.)
  3. C011 Personal description, (for example: age, gender, date of birth, nationality, etc.)
  4. C035 Leisure activities and interests, (for example, hobbies, sports and other interests, etc.)
  5. C038 Occupation: various occupations
  6. C073 Security details (for example: password)
  7. C092 Goods or services provided by the data subject (for example: relevant details of the goods or services)
  8. C101 Business activities of the data subject (for example: types of business, goods or services provided or used, business contracts)
  9. C102 Agreement or contract (for example: on transaction, business, legal or other contract, agency)
  10. C132 Unclassified data (for example: remarks, files that cannot be classified, reports, messages, comments)
  11. Computer and mobile application device data, including hardware and software specifications, device identification data, IP address, cookies, and device geographic location.

3. The purpose and method of data use

The personal data collected by this platform and this service will be used for the following purposes:

  1. 040 Marketing (including financial holding joint marketing business)
  2. 069 Contracts, similar contracts or other legal relationship matters
  3. 090 Consumers, customer management and services
  4. 091 Consumer Protection
  5. 098 Business and Technology Information
  6. 135 capital (communication) services
  7. 136 information (communication) and database management
  8. 148 online shopping and other e-commerce services
  9. 152 Advertising or business behavior management
  10. 157 survey, statistics and research analysis
  11. 181 Other operations are in line with business registration items or businesses specified in the articles of association

This platform will process the user’s data automatically, manually or by entrusting a third-party data analysis company, and properly protect the anonymity and security of the data.

4. Channels for data collection

The channels for collecting information on this platform and this service are as follows:

  1. Information provided by users: text, pictures and other information uploaded by users on this platform
  2. Information we obtain through users’ use of this platform and this service: collect relevant information for users’ services and usage methods, including:
    • Device information:
      We will collect device-specific information (e.g. user’s hardware model, operating system version, unique identifier of the device).
    • Log information:
      When users use this platform, we will automatically collect specific information and store it in server records. Such information includes:
      • Operation history, including but not limited to: operation behavior, editing content, release time, etc.
      • Internet Protocol Address
      • Device activity information, such as: crash data, system activity, hardware settings, browser type, browser language, date and time when the user made the request, and refer to the URL, etc.
    •  Local storage:
      We will use browser network storage (including HTML5) and application data caching mechanisms to collect information (including personal information) and store it locally on the user’s device.
    • Cookie:
      cookie is a small file containing a string of characters, which is sent by a website to the user’s computer when the user visits. When the user browses the same website again, the website can recognize the user’s browser through cookies.
    • Robot interaction information:
      When users use this service to interact with users’ customers, this platform and its partners (including but not limited to Facebook, LINE) will use various technologies (including but not limited to Cookies) to collect and store information (For example: IP address, GPS, etc.).

5. Data protection

Only in the following circumstances, the company will share user data with third-party companies, institutions or individuals:

  1. The user takes the initiative to use the robot management function to set the sharing permissions
  2. With the user’s consent
  3. For legal reasons
  4. When government agencies and judicial agencies require the company to disclose specific personal information through legal and formal procedures, and in consideration of the security of all users of this platform and this service, do necessary cooperation
  5. The company defends against legal rights or litigation claims
  6. The response measures taken by the company in order to investigate or prevent illegal activities, frauds, potential threats to the personal safety of users or third parties, or violations of the company’s website user terms of service
  7. If all or part of the company’s business is acquired or merged by another company, the company will transfer the user’s personal data to that company, and the company will try its best to transfer the user’s personal data and apply it to that company. Notify users before the company’s different privacy policies.

6. Data security

The company attaches great importance to user data security, and we have taken many measures to protect user data.

  1. This platform uses SSL encryption to provide data transmission security and data integrity protection.
  2. All relevant personnel who can access user information due to business needs, including but not limited to employees, partners, contractors, etc., must sign confidentiality clauses and abide by the regulations. Once any non-compliant behavior is found, the company will take punishment or terminate the contract.

7. Data autonomy

  1. The user himself can inquire, copy, request to view or apply to change the account information belonging to the user. The foregoing rights are only exercised by the user or a person authorized by the user. In order to do its best to protect the user’s account information, the company will require the applicant to provide relevant information when necessary so that the company can verify the user’s identity.
  2. During the user’s use of this platform, the company will save the user’s account information. The user himself can request to stop using or delete his account data; but once stopped or deleted, the user will no longer be able to use the platform.
  3. The company has the right to refuse the user’s initiative to change, delete or change personal information when it interferes with the major interests of the country, hinders the performance of statutory duties by public agencies, or hinders the major interests of collection agencies or third parties.

8. Disclaimer

  1. This platform provides a full range of AI chatbot construction and management services and AI customer analysis services, which is convenient for users to carry out customer service, marketing promotion, policy promotion and demand collection activities. Users understand that there is a need in the process of using this service To collect and use the personal information of customers who interact with this service robot, users are obliged to inform customers that once they interact with the AI chat robot, their personal information (including but not limited to: like, leave a message, share with the fan page), Dialogue, link clicks, etc.) will be collected, used and processed, and the user shall obtain his consent. The user shall bear full responsibility and has nothing to do with the company.
  2. If a user’s customer or potential customer requests compensation from the company due to a personal data dispute or the company is punished by the competent authority, the user agrees to compensate the company for all losses suffered by it in accordance with the law.

9. Privacy policy revision and effectiveness

The company reserves the right to publish this policy in an appropriate place on this platform without notifying users without prior notice. We recommend that users can click the “Privacy Policy” link on the Intumit Inc website page at any time to view the latest version to confirm whether this policy has been modified.

This policy forms part of the terms of service of this platform. If the user does not agree to any terms of this policy or the content after modification, please stop using the services of this platform immediately.

If you have any questions about the privacy or personal data protection policy of this platform, please contact: sales@intumit.com

This article was last updated: 2019.12.19