SmartForce

Increase Customer Interaction with Generative AI, AI Copilot, and Personalized Agents

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SmartForce Enhances Salesforce Experience with Context-Aware Interactions using Copilot Solutions and Personalized Agents

  • Create Customized Skills
    Salesforce AgentForce 2.0 uses pre-built skills; and with GenAI Admin Portal, user can have personalized custom skills that can improve conversational services and content generation.

  • Empower Sales Teams to Track Leads and Opportunities
    Various AI Copliot features can allow sales members to track leads, monitor the progress of deals, and identify key opportunities with a single click of a button.

  • Optimize Administrative Tasks with RPA
    Automate routine administrative processes and reduce the time spent on repetitive tasks, allowing your team to focus on strategic initiatives and streamline workflows for common company operations. 

  • Create Personalized Marketing Campaigns Using Tags
    With generative AI and tagging, marketing teams can deliver highly personalized marketing contents to ensure better engagments with their customers and employees.

  • Integrate with Multiple Salesforce Products
    SmartForce can connect and integrate with other Salesforce products for better engagements with customer data, insights from AI, and automated processes which deliver greater customer experience.

SmartForce with GenAI Admin Portal and Agents

Build multiple skills as an agent with fewer training resources

Shorten service development time

Execute extensive and complex tasks through AI-powered conversations

Handle multiple languages without the need for translation personnel

Learn complex structural logic like a human

Need a Traditional Approach? Experience the Power of SmartRobot + Salesforce

Intumit SmartForce

  • Users messages are retrieved and answered by AI chatbot, which can also support chatting with a live customer service representative as it calls it through the API, allowing SmartRobot to use the knowledge within Salesforce to reply to the user.

  • Intumit SmartForce allows quick access to Salesforce LiveAgent, bringing best customer service by making the overall customer experience enjoyable, seamless, and with little to no friction at all as SmartForce transfers to LiveAgent when necessary.

  • The customer service personnel engage in text-based interactions with customers in the Salesforce backend.

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Full Service Support

Users messages are retrieved and answered by AI chatbot, which can also support chatting with a live customer service representative as it calls it through the API, allowing SmartRobot to use the knowledge within Salesforce to reply to the user.

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Quick Access to LiveAgent

Intumit SmartForce allows quick access to Salesforce LiveAgent, bringing best customer service by making the overall customer experience enjoyable, seamless, and with little to no friction at all as SmartForce transfers to LiveAgent when necessary.

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Personal Engagement

The customer service personnel engage in text-based interactions with customers in the Salesforce backend.

Building the next generation of intelligence based on NLU/NLP AI

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