Digital Transformation (DX) with AI

Smart Customer Service

As a leading telecommunications company in Taiwan, Taiwan Mobile offers services to develop more innovative application and to enhance customer experiences and improve customers’ lives with technology.

Intumit supports the customer relationship through the LINE platform, including marketing, personal account information, and other promotion activities. With the intelligence, you can also improve marketing and customer satisfaction by monitoring the interests of customers.

Implementation

Customers can ask questions and receive services from Taiwan Mobile on the LINE platform with various carousel designs, which can increase the customer experience and interactivity, and provide good customer service.

Solution

Intumit helps not only with the carousel design but also with marketing. In other words, when customers are categorized according to tags, they receive information based on their interests and the dialog details are automatically stored inside the system, so Live Agent can keep track of them easily.

Benefits

87%

of total inquiries are answered accurately which increases customer satisfaction.