碩網資訊(Intumit)企業對話式AI應用服務平台榮獲第一屆 IT Matters Awards肯定
由數位發展部數位產業署指導 IMA 資訊經理人協會創立的第一屆「IT Matters Awards，頒獎典禮於 10 月 18 日圓滿落幕，國內對話式AI領導廠商碩網資訊所開發的企業對話式AI應用服務平台，榮獲代表 IT 創新最高殊榮的「IT Matters Awards – IT Matters 產品/專案獎」。
「IT Matters Awards」由超過 50 位產官學界重量級代表擔任評審委員，主要目的是在表揚 IT 人才友善之企業環境與創新IT技術與數位轉型應用，碩網資訊歷經為期數月嚴謹的初審、複審後，以各產業豐富的客戶實際案例與結合生成式AI的創新應用，終於在數百件頂尖企業的產品/專案激烈競爭中，順利脫穎而出，獲得本次獎項的肯定。碩網資訊的企業對話式AI平台，能夠滿足企業對內對外智能服務的需求，協助客戶實踐智慧化轉型。客戶群涵蓋金融、保險、零售、交通、政府、製造、健康醫療等不同產業，已協助數百家國內外企業客戶進行數位轉型與AI創新應用。
配合ChatGPT興起帶動的大型語言模型應用，碩網的對話式AI平台已順利將各種大型語言模型結合進系統，客戶可以依照使用的情境，自行選擇所要採用的模型，並且透過完善的人機協作融合機制，讓所訓練出來的虛擬助理不僅僅具備更人性化的對話理解能力，更能確保企業以最安全的方式提供可信度最高的AI對話應用。此外，透過碩網資訊在資訊檢索領域超過20年的技術經驗，更有助於讓企業將LLM整合進各種應用系統、各式資料來源，實現各種檢索增強生成的創新應用，進一步提高AI回應的精準度與正確性，此外，系統也提供各種提示功能，大幅減輕企業AI訓練人員的負擔，更加快了企業導入對話式AI應用的速度。
除了核心的AI引擎已能順利結合各種不同最先進的大型語言模型，碩網資訊的對話式AI平台在前端的互動介面也實踐了跨域融合，不論是企業對終端消費者最主流的應用管道LINE，或是在企業內部溝通協作居領導地位的Microsoft Teams，都能在碩網的對話式AI平台進行整合互動，舉例來說，未來消費者透過企業LINE官方帳號所提出的服務需求，企業內部的服務人員可以直接在Teams上進行回應與處理。而在後端企業系統的整合連結方面，包括Oracle、SAP、Salesforce或企業自身的各式內部系統，碩網的對話式AI平台都有能力串接。未來，碩網的對話式AI平台將提供企業一站購足的最佳解決方案，企業客戶不用再擔心針對前端互動的介面或後端串接的系統或資料來源，需要花費重複的投資。而可彈性選擇LLM的AI核心設計，更能確保企業客戶的IT投資與時俱進。在AI技術日新月異的時代更凸顯了碩網資訊對話式AI平台的優越性。
配合大型語言模型與生成式AI，碩網資訊提供的企業對話式AI應用服務 平台，可協助企業以No code/Low Code方式，事半功倍、快速建立專屬可信賴的各種創新對話式AI服務，應用領域橫跨各個產業，同時適用對外於消費者的客服場景，以及企業內部的智能 Copilot 解決方案，目前成功案例包括國內超過8成以上之銀行，全球半導體產業兩大指標龍頭企業，更支援多國語系服務，獲得日本最大的電力公司、汽車電子、醫療保險等龍頭企業採用，2023年起更順利布局東協，開始為泰國、越南等市場之客戶提供服務，碩網資訊致力於協助促進企業的數位轉型，讓AI融入各種IT應用，提供企業員工客戶各種的智慧化創新體驗。 碩網資訊-與您共同引領AI未來！
Source: https://www.ima.org.tw/News/News?id=42
Intumit Conversational AI Platform Wins IT Matters Award
Guided by the Ministry of Digital Affairs and organized by the Information Management Association (IMA), the inaugural “IT Matters Awards” ceremony concluded successfully on October 18th. Intumit, a leading domestic conversational AI company, developed an enterprise conversational AI application service platform that garnered the highest honor, the “IT Matters Awards – IT Matters Product/Project Award.”
The “IT Matters Awards” featured a distinguished panel of over 50 judges from industry, government, and academia. Its primary objective was to recognize enterprises fostering IT-friendly environments and innovative applications of IT technology. After rigorous months of initial and secondary evaluations, Intumit emerged triumphant amid fierce competition from hundreds of top-tier companies, showcasing rich customer use cases across various industries. Intumit’s enterprise conversational AI platform not only meets the demand for intelligent services within and outside organizations but also assists clients in realizing intelligent transformation. Its clientele spans diverse sectors, including finance, insurance, retail, transportation, government, manufacturing, healthcare, and more, facilitating digital transformation and AI innovation across industries.
Aligned with the rise of large language models and driven by the ChatGPT trend, Intumit’s conversational AI platform seamlessly integrates various large language models into its system. Clients can choose models based on contextual needs, and a robust human-machine collaboration mechanism ensures that virtual assistants not only possess more human-like conversational understanding but also guarantee the secure delivery of highly trustworthy AI applications for enterprises. Leveraging over 20 years of technical expertise in information retrieval, Intumit further enhances the precision and accuracy of AI responses, providing various prompt functions to alleviate the burden on enterprise AI training personnel and expedite the adoption of conversational AI applications.
Beyond the successful integration of core AI engines with different state-of-the-art large language models, Intumit’s conversational AI platform achieves cross-domain fusion in its front-end interactive interface. Whether using the LINE app for mainstream consumer interactions or Microsoft Teams for internal corporate communication and collaboration, Intumit’s platform seamlessly integrates and interacts. For instance, future service requests from consumers via a company’s LINE official account can be directly addressed and handled by service personnel on Teams. In terms of backend enterprise system integration, including Oracle, SAP, Salesforce, or an enterprise’s proprietary internal systems, Intumit’s conversational AI platform exhibits the capability to seamlessly connect. In the future, the platform aims to offer an all-encompassing solution for enterprises, eliminating concerns about redundant investments in frontend interactive interfaces or backend system and data sources. The flexible selection of large language models for AI core design further ensures that enterprise clients stay at the forefront of IT investments in the ever-evolving landscape of AI technology.
In the era of rapidly advancing AI technology, Intumit’s conversational AI platform stands out as a superior solution. Combining large language models and generative AI, the platform empowers enterprises to establish innovative conversational AI services swiftly using a No code/Low Code approach. Its applications span various industries, supporting multiple languages and communication channels. Successful cases currently include over 80% of domestic banks; leading companies in the global semiconductor industry. The platform has been adopted by major companies in Japan, including the largest company in power supply, automotive electronics, and medical insurance. Starting from 2023, Intumit has successfully expanded into the ASEAN region, offering services to customers in markets such as Thailand and Vietnam. Intumit is dedicated to facilitating digital transformation for businesses, integrating AI into various IT applications, and providing employees and customers with intelligent and innovative experiences. Intumit – Leading the future of AI together with you!
Source: https://www.ima.org.tw/News/News?id=42