SmartESG
Real-Time Voice Communication for Smart Service Solution
Real-Time Voice Communication for Smart Service Solution
SmartESG is an AI-powered real-time voice solution and multilingual translation service designed for smart transportation, such as for high-speed rails, airports, and metro systems. They are great for frontline communications while directly supporting enterprises ESG goals or Smart City objectives by improving service quality, safety, and operational efficiency.
SmartESG Solutions and Potential Use Cases
SmartESG delivers real-time STT as it synchronized text with the avatar and uses further interactions with the transparent display. It supports multilingual translations across 31 languages and optimized for noisy environments such as transportation hubs, ensuring high recognition and accuracy.
SmartESG supports Smart City and Smart Transportation initiatives, public-sector ESG mandates, digital and AI transformation of public infrastructure, and inclusive and sustainable service design.
Users can also scan QR Codes to speak with an avatar ahead of time to inquire about user’s needs, check procedures and processes, confirm and authenticate users, etc. before meeting with the human representative. The human representative can retrieve information before meeting with the user to speed up the process.
SmartESG reduces paper-based communication and improves operational efficiency through automation. It ensures easy access for hearing-impaired users and elderly users, eliminates language barriers, enhances public safety with clear visual communications as it is implemented with an inclusive design, where the user does not need to have their own device. This allows transparent service, resolve disputes and auditability, and aligns with Diversity, Equity, and Inclusions (DEI) policies.
Great for applications for:
- Corporate Meetings – Multilingual translation in real-time for your global team members.
- Check-In Service Assistant – Use for checking-in, no matter at the hotel, airports, metro, railways, etc.
- Municipal Offices – Boosting service levels and customer interaction.
- Customer Service Representative – Supports users with disabilities, such as deaf or hearing-impaired users.
- Station Service Staff – Assist and guide travelers with specific procedures and needs for ticketing and information counters.
Transforming Communication: Hearing-Impaired Friendly
People with partial hearing loss, hearing decline, or other listening-related disabilities often experience frustration and isolation when communication breaks down. SmartESG tackles these challenges by offering real-time transcription and clarification. Spoken words are not only converted into text, but can also be rephrased into simpler, clearer language using generative AI, which is valuable for those with APD (Auditory Processing Disorder).
By providing this support, SmartESG delvers greater independence for people with APD, giving them better courage and foster inclusion and empowerment, helping them feel connected, valued, and able to engage equally with others.