INTUMIT AOAI Solutions for Service Industry

Agentic AI Powered by Azure OpenAI (AOAI)

Azure OpenAI Admin Platform

As a Microsoft Partner, INTUMIT provides the “Admin Portal,” an enterprise-level Agentic AI platform using Azure OpenAI (AOAI) generative AI applications. Our Admin Portal is an omnichannel platform and allows brands to easily deploy AI-powered applications across various channels such as Microsoft Teams, LINE, Facebook Messenger, Zalo, WhatsApp, Slack, and others like Voice, Avatars, and more. Our scalable platform integrates seamlessly with existing enterprise systems such as ERP, CRM, SCM, IVR, HRIS, etc, and supports end-to-end processes, helping businesses deliver Copilot and AI Agent services in the era of Digital Transformation and AI Transformation.

With Azure OpenAI, businesses can access the latest generative AI models via REST APIs. These models include the GPT-4 series, GPT-5 series, Realtime API, Codex, DALL·E 2, DALL·E 3, and Embeddings. INTUMIT helps companies leverage these models for content generation, summarization, semantic search, document automation, and natural language conversion. Our platform is designed to ensure that sensitive data and personal information are never stored, shared, or exposed outside your organization.

Microsoft Azure’s robust data management ensures enterprise users are secure. By harnessing generative AI, brands can enhance user experiences and flexibly implement a wide range of service scenarios.

INTUMIT's Service Industry Success Case

Sapporo Autumn Fest's AI Concierge

The Autumn Fest AI Concierge is a tourism event based customer support agent built with Microsoft Azure OpenAI Service. It improves inquiry handling efficiency and enhances visitor satisfaction by interpreting questions in Japanese, English, Traditional/Simplified Chinese, and Korean. The system delivers accurate, up-to-date responses based on event menus and information, streamlining venue guidance and ensuring consistent communication.

Tourism Industry AI Agent

The Sapporo Tourist Association deployed a tourism industry based AI customer support agent built with Microsoft Azure OpenAI (AOAI) Service. Designed to improve inquiry handling efficiency and enhance tourist satisfaction during a limited-time event, the system interprets inquiries in Japanese, English, Traditional/Simplified Chinese, and Korean. By referencing the official website as its knowledge source, the AI provides accurate responses, ensuring efficient guidance and reliable information delivery.

Sapporo Snow Festival AI Concierge

The Sapporo Snow Festival AI Concierge is a tourism event’s customer support agent built with Microsoft Azure OpenAI Service. It optimizes inquiry handling and enhances visitor satisfaction by interpreting questions in Japanese, English, Traditional/Simplified Chinese, and Korean. Using the latest menus and event information as its knowledge base, the AI delivers accurate, consistent answers. The AI Concierge guides venue’s and ensures delivering reliable information.

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