Intumit in 2021 Market Guide for AI Startups, Greater China

Intumit provides AI/NLT-powered virtual assistant to drive digital transformation and hyperautomation in customer and employee engagement

Intumit, a leader in conversational AI solutions for CRM customer engagement center, was named in the 2021 Gartner Market Guide for AI Startups, Greater China authored by Tracy Tsai, VP Analyst, Gartner.

“Hyperautomation is now shifting automation scope and levels from narrow and repeated tasks to a broad scope of business processes”, according to Gartner, “For example, NLT vendors help customers integrate chatbots with RPA to automate data extraction from conversations to the relevant customer relationship management (CRM) or enterprise resource planning (ERP) system. This triggers different business function processes, such as customer service quality improvement, marketing and sales leads, new product ideas, discovery, and others.”

“During the past year, dramatic consumer demand shifts have highlighted the need for next generation conversational AI integration with existing systems,” said JD Chiou, CEO of Intumit. “We believe, Intumit’s inclusion in this Market Guide report validates that Intumit’s capabilities for deep integration with CRM, ERP, HRIS…etc. significantly empowered enterprise customer’s ability on hyperautomation in their journey of digital transformation.”

Gartner Disclaimer

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Intumit

Intumit is the leader in conversational AI solutions for customer and employee engagement which empowered World-class financial services, retailing and manufacturing companies to leverage Intumit solutions to digitally transform their business and achieve hyperautomation. To learn more, visit www.intumit.com.